FNATIC HELP PORTAL
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Orders & Shipping
Order cancellation and urgent requests or changes
Addresses with special characters
How do I know if my order is processed?
Can I redirect my order to a different address after it has been shipped?
Payment and Checkout
What currency are your prices listed in?
What types of payment are accepted?
Why am I receiving an error message when I place my order using a credit card?
Where can I enter my promotional code?
Where does Fnatic ship from?
Which shipping provider do you use?
Shipping countries and estimated time of arrival (ETA)
I cannot find my country at the checkout
Why hasn't my order shipped?
Why is my order late?
Delivery of Pre-orders and Custom made items