FNATIC HELP PORTAL
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Orders & Shipping
Order Status
6
Order cancellation and urgent requests
Addresses with special characters
Do I need to create an account to buy from your online shop?
How do I know if my order is processed?
Can I redirect my order to a different address after it has been shipped?
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Payment and Checkout
4
What currency are your prices listed in?
What types of payment are accepted?
Why am I receiving an error message when I place my order using a credit card?
Where can I enter my promotional code?
Shipping
6
Where does Fnatic ship from?
Which shipping provider do you use?
Do you offer a Free shipping option?
Shipping countries and estimated time of arrival (ETA)
I cannot find my country in the delivery country list
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Delivery
5
Delivery Information
Why hasn't my order shipped?
Why is my order late?
Lost/Undelivered Orders
Delivery of Pre-orders and Custom made items