FNATIC HELP PORTAL

Order Status 6

• Order cancellation and urgent requests
• Addresses with special characters
• Do I need to create an account to buy from your online shop?
• How do I know if my order is processed?
• Can I redirect my order to a different address after it has been shipped?

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Payment and Checkout 4

• What currency are your prices listed in?
• What types of payment are accepted?
• Why am I receiving an error message when I place my order using a credit card?
• Where can I enter my promotional code?

Shipping 6

• Where does Fnatic ship from?
• Which shipping provider do you use?
• Do you offer a Free shipping option?
• Shipping countries and estimated time of arrival (ETA)
• I cannot find my country in the delivery country list

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Delivery 5

• Delivery Information
• Why hasn't my order shipped?
• Why is my order late?
• Lost/Undelivered Orders
• Delivery of Pre-orders and Custom made items