Here are a few possible reasons why your order hasn't shipped:

 • The product(s) you ordered is out of stock.

 • You provided an address in non-Latin characters, and we are waiting an update from your side

 • Your order is stated fraudulent, and we are waiting an update from your side

 • During sale and promotional periods, the delivery may take a little longer than usual

If your order is classified as fraudulent, Customer Support might ask you to send us your personal ID, so we can verify your purchase and protect you and ourselves from illegal use of your payment method.