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Order Status

Information about orders

How do I know if my order is processed?
After placing an order, you will receive an email from us containing all the details of your purchase. Once you receive the following confirmation email, yo...
Fri, 11 Jun, 2021 at 12:14 PM
Order cancellation and urgent requests or changes
Due to the speedy shipping of our orders, once you have placed your order we have a very short time frame to cancel it. This includes changing the delivery ...
Tue, 21 Sep, 2021 at 1:50 PM
Can I redirect my order to a different address after it has been shipped?
Unfortunately, once your order has been dispatched from our warehouse, it must go to the address provided at the time you placed your order....
Tue, 14 Sep, 2021 at 12:35 PM
Addresses with special characters
Please note that our system does not recognize addresses that contain certain characters. If the address is not in Latin symbols, we may not have the po...
Fri, 11 Jun, 2021 at 12:16 PM
Do I need to create an account to buy from your online shop?
You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and...
Tue, 14 Sep, 2021 at 12:35 PM
Can I cancel or change my order after it has been placed?
Sorry! As soon as you have confirmed an order, we are unable to change the contents of the order in any way. Furthermore, promotional discounts/codes can no...
Tue, 14 Sep, 2021 at 12:34 PM
Can I change my address after the order has been placed?
Our warehouse dispatch orders within 1-2 working days, and we cannot guarantee that the address update or change would be successful. If the order isn’t dis...
Thu, 4 Nov, 2021 at 3:20 PM
Can you mark the orders as gifts or hide/adjust the price on the shipped orders?
Regarding the Gift option, we cannot mark our orders as Gifts, and we aren’t able to adjust the initial price declared on the dispatched order(s). The invoi...
Thu, 4 Nov, 2021 at 3:20 PM
Can I make changes to my cart?
While the various items are within your cart icon (in the upper right side of the screen), you can click on it and a smaller window shall pop up from your r...
Thu, 4 Nov, 2021 at 3:23 PM
The item that I am interested in is sold out. When will it be available again?
If certain item(s) you would like to purchase are out of stock, we have implemented the new feature on the products pages, which you can use and sign up to ...
Thu, 4 Nov, 2021 at 3:25 PM

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