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Order Status

Information about orders

How do I know if my order is processed?
After placing an order, you will receive an email from us containing all the details of your purchase. Once you receive the following confirmation email, yo...
Fri, 11 Jun, 2021 at 12:14 PM
Order cancellation and urgent requests or changes
Due to the speedy shipping of our orders, once you have placed your order we have a very short time frame to cancel it. This includes changing the delivery ...
Tue, 21 Sep, 2021 at 1:50 PM
Can I redirect my order to a different address after it has been shipped?
Unfortunately, once your shop.fnatic.com order has been dispatched from our warehouse, it must go to the address provided at the time you placed your order....
Tue, 14 Sep, 2021 at 12:35 PM
Addresses with special characters
Please note that our system does not recognize addresses that contain certain characters. If the address is not in Latin symbols, we may not have the po...
Fri, 11 Jun, 2021 at 12:16 PM
Do I need to create an account to buy from your online shop?
You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and...
Tue, 14 Sep, 2021 at 12:35 PM
Can I cancel or change my order after it has been placed?
Sorry! As soon as you have confirmed an order, we are unable to change the contents of the order in any way. Furthermore, promotional discounts/codes can no...
Tue, 14 Sep, 2021 at 12:34 PM

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