Our warehouse dispatch orders within 1-2 working days, and we cannot guarantee that the address update or change would be successful. If the order isn’t dispatch yet and that you just placed it and made an error by entering a wrong/incomplete address, immediately write to our customer support email: email@example.com and add URGENT to the email subject.
Send us the updated address in the following format and provide the Order ID.
Name and last name:
Street and number:
(please don't forget your apartment number, digicode, intercom number, etc.)
The customer is responsible for providing Fnatic with a correct and complete delivery address. If you made a mistake in the delivery address, please send us an urgent email to firstname.lastname@example.org with the correct address, and we will do our best to amend it.
However, if for some reason we can't amend it and the order is dispatched already, Fnatic won't be responsible for that.