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Delivery

General info about Delivery

Delivery Information
Fnatic will dispatch all in stock items within two (2) working days. (If you made an order on Friday, it will be dispatched on Monday next week).  This tim...
Fri, 11 Jun, 2021 at 12:22 PM
Why hasn't my order shipped?
Here are a few possible reasons why your order hasn't shipped:    • The product(s) you ordered is out of stock.  • You provided an address in non-La...
Fri, 11 Jun, 2021 at 12:23 PM
Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unforeseeable factors can cause delays in your delivery.  Here are...
Tue, 14 Sep, 2021 at 1:01 PM
Lost/Undelivered Orders
Please be notified that the customer is responsible for providing the sender with a correct and complete address. If a package is lost due to an incorrect a...
Fri, 11 Jun, 2021 at 12:24 PM
Delivery of Pre-orders and Custom made items
If the product you bought was offered on Pre-Order, then we're working hard to get it made and shipped to you. We aim to dispatch custom-made orders wi...
Mon, 6 Sep, 2021 at 4:08 PM
Why is my tracking number not being updated on the courier’s website?
When we dispatch your order, you will receive an email containing the tracking number and the link, and the tracking number updates are done by the carrier ...
Fri, 5 Nov, 2021 at 4:33 PM
My order hasn’t arrived yet, what do I do?
If your order hasn’t arrived, and if the tracking sent through the confirmation email shows no updates please check this article here, then reach our custom...
Fri, 5 Nov, 2021 at 4:35 PM
Why am I being charged customs duties or fees upon delivery?
Within EU countries, due to our warehouse being located within the Netherlands, there aren’t any additional charges from the carriers and the customs of you...
Thu, 4 Nov, 2021 at 3:24 PM

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