FNATIC HELP PORTAL

Covid-19 Updates 2

• US Customer orders delivery delays (COVID-19)
• International delivery delay update due to Covid 19

Recent updates 3

• Shipping embargo for deliveries to South America
• China Delivery Update
• Japan Delivery Update

Fnatic GEAR Update for Korean customers 1

• Fnatic Gear A/S 규정 안내

RMA & Warranty 6

• Faulty gear items and issues
• FUNC products and support
• Warranty, Fnatic Gear
• What's an RMA?
• Where do I find my Fnatic Gear serial number?

See all 6 articles

Returns 5

• What is Fnatic return/exchange policy?
• How to arrange a return?
• Refunds
• What should I do if I haven't received my refund yet?
• Do I have to pay to ship my product back?

Order Status 6

• Order cancellation and urgent requests
• Addresses with special characters
• Do I need to create an account to buy from your online shop?
• How do I know if my order is processed?
• Can I redirect my order to a different address after it has been shipped?

See all 6 articles

Payment and Checkout 4

• What currency are your prices listed in?
• What types of payment are accepted?
• Why am I receiving an error message when I place my order using a credit card?
• Where can I enter my promotional code?

Shipping 6

• Where does Fnatic ship from?
• Which shipping provider do you use?
• Do you offer a Free shipping option?
• Shipping countries and estimated time of arrival (ETA)
• I cannot find my country in the delivery country list

See all 6 articles

Delivery 5

• Delivery Information
• Why hasn't my order shipped?
• Why is my order late?
• Lost/Undelivered Orders
• Delivery of Pre-orders and Custom made items

REACT Headsets 7

• What is the sensitivity/sound pressure level (SPL) for React?
• Microphone issue
• Sound issues
• Does REACT Headset have a USB connection?
• PS4 Headset issues

See all 7 articles

DUEL Headsets 3

• Is Duel headset compatible on Xbox One or PS4 perfectly?
• Is your DUEL headset surround 7.1?
• Is there a mute/unmute button on the DUEL headset ?

DASH Mousepads 1

• How to correctly use and wash DASH mouse pad?

Focus 2 Mousepads 3

• What are the dimensions of the Focus 2 mouse pad?
• Is the Focus 2 Mouse pad made out of cloth?
• How do I clean my Focus mouse pad?

Keyboards - General Info 9

• How to record on-board macro (STREAK/miniSTREAK)
• Why is my Windows key not working?
• Why does my on-board MACRO recording not work on my STREAK/miniSTREAK?
• Why does my Streak/miniStreak RGB lighting not work?
• How do I reset my miniSTREAK/STREAK keyboard?

See all 9 articles

miniSTREAK Keyboard 4

• How to adjust brightness on MiniSTREAK
• Does the miniSTREAK have USB-pass through?
• How do I set up my miniSTREAK?
• How do I change profile on the miniSTREAK?

STREAK Keyboard 5

• How to adjust brightness on Streak?
• How do I change profile on the STREAK?
• How do I set up my STREAK?
• Can I connect any USB product to the STREAK USB pass-through port?
• How do I enter the BIOS/UEFI mode?

RUSH Keyboard 4

• Installing Rush drivers by hand?
• Can I connect any USB product to the RUSH USB hub?
• How to set up brightness on Rush keyboard?
• How do I reset my Rush keyboard?

OP Software 13

• Why doesn’t Fnatic OP recognise my device?
• Where do I switch between my Fnatic Gear products in Fnatic OP
• Can I save my settings on the cloud?
• How do I assign a specific profile to activate when I start a program/game?
• Which versions of Windows does OP support?

See all 13 articles

Mice - General Info 4

• Side button does not work
• How do I fix my mouse double clicking?
• How many Lift-Off Distances are there? (Gen 2 mices)
• Why does my mouse sometimes freeze in OP?

Clutch 2 & Flick 2 6

• How do I reset my Clutch 2 / Flick 2 mouse?
• How do I change the mouse CPI?
• How do I change the colour of the LED’s?
• Why does my Gen_2 mouse sometimes disconnect when I’m playing?
• How do I change the brightness of the LED’s?

See all 6 articles

Spare Parts 1

• Can I buy spare parts for GEAR products?