If your order hasn’t arrived, and if the tracking sent through the confirmation email shows no updates please check this article here, then reach our customer service support with your Order ID and the tracking number. 

If you see that the tracking number isn’t updated within the 3 weeks from the moment of shipping if the package is lost or undelivered (EU countries), and 4 weeks for countries outside the European Union, we would suggest that you reach out to our customer support to check this out through our email shop@fnatic.com.