FNATIC HELP PORTAL
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US Customer orders delivery delays (COVID-19)
International delivery delay update due to Covid 19
Shipping embargo for deliveries to South America
China Delivery Update
Japan Delivery Update
Fnatic GEAR Update for Korean customers
Fnatic Gear A/S 규정 안내
Warranty & Returns/Refunds
RMA & Warranty
Faulty gear items and issues
FUNC products and support
Warranty, Fnatic Gear
What's an RMA?
Where do I find my Fnatic Gear serial number?
See all 6 articles
What is Fnatic return/exchange policy?
How to arrange a return?
What should I do if I haven't received my refund yet?
Do I have to pay to ship my product back?
Orders & Shipping
Order cancellation and urgent requests or changes
Addresses with special characters
How do I know if my order is processed?
Can I redirect my order to a different address after it has been shipped?
Payment and Checkout
What currency are your prices listed in?
What types of payment are accepted?
Why am I receiving an error message when I place my order using a credit card?
Where can I enter my promotional code?
Where does Fnatic ship from?
Which shipping provider do you use?
Shipping countries and estimated time of arrival (ETA)
I cannot find my country at the checkout
Why hasn't my order shipped?
Why is my order late?
Delivery of Pre-orders and Custom made items
What is the sensitivity/sound pressure level (SPL) for React?
Does REACT Headset have a USB connection?
PS4 Headset issues
See all 7 articles
Can I use 7.1 surround sound with PS4/PS5?
Will REACT+ work without the soundcard?
My mic is not working
What is the difference between React and React+
Do I need to install anything additionally to use 7.1 sound card?
See all 7 articles
Is Duel headset compatible on Xbox One or PS4 perfectly?
Is your DUEL headset surround 7.1?
Is there a mute/unmute button on the DUEL headset ?
How to correctly use and wash DASH mouse pad?
Focus 2 Mousepads
What are the dimensions of the Focus 2 mouse pad?
Is the Focus 2 Mouse pad made out of cloth?
How do I clean my Focus mouse pad?
Keyboards - General Info
How to record on-board macro (STREAK/miniSTREAK)
Why is my Windows key not working?
Why does my on-board MACRO recording not work on my STREAK/miniSTREAK?
Why does my Streak/miniStreak RGB lighting not work?
How do I reset my miniSTREAK/STREAK keyboard?
See all 9 articles
How to adjust brightness on MiniSTREAK
Does the miniSTREAK have USB-pass through?
How do I set up my miniSTREAK?
How do I change profile on the miniSTREAK?
How to adjust brightness on Streak?
How do I change profile on the STREAK?
How do I set up my STREAK?
Can I connect any USB product to the STREAK USB pass-through port?
Installing Rush drivers by hand?
Can I connect any USB product to the RUSH USB hub?
How to set up brightness on Rush keyboard?
How do I reset my Rush keyboard?
Why doesn’t Fnatic OP recognise my device?
Where do I switch between my Fnatic Gear products in Fnatic OP
Can I save my settings on the cloud?
How do I assign a specific profile to activate when I start a program/game?
Which versions of Windows does OP support?
See all 13 articles
Mice - General Info
Side button does not work
How do I fix my mouse double clicking?
How many Lift-Off Distances are there? (Gen 2 mices)
Why does my mouse sometimes freeze in OP?
Clutch 2 & Flick 2
How do I reset my Clutch 2 / Flick 2 mouse?
How do I change the mouse CPI?
How do I change the colour of the LED’s?
Why does my Gen_2 mouse sometimes disconnect when I’m playing?
How do I change the brightness of the LED’s?
See all 6 articles
Can I buy spare parts for GEAR products?
How do I enter the BIOS/UEFI mode?
Gear Quick Guides
miniSTREAK Quick Guide
STREAK Quick Guide
Clutch 2/ Flick 2 Quick Guide
STREAK65 Quick Guide