We now only send our orders to the UK via courier P2P which does an additional paperwork for us, so customers would not pay for the customs charges.

The customers who order from our official UK online shop will not have to pay for the import costs due to the new Brexit regulations. 

If you have been charged, please reach out to us with some documentation, invoice or email as a proof at shop@fnatic.com, and we will be more than happy to sort this out for you.