We now exclusively use the courier P2P to send orders to the UK. P2P handles the additional paperwork, ensuring that customers do not have to pay for customs charges.

Customers who order from our official UK online shop will not be subject to import costs thanks to the new Brexit regulations.

If you have been charged, please provide us with documentation such as an invoice or email as proof by contacting us at shop@fnatic.com. We will gladly assist you in resolving this matter.