If the product you bought was offered on Pre-Order, then we're working hard to get it made and shipped to you. We aim to dispatch custom-made orders within 10 working days.

Note: Expected delays in delivery due to Covid-19 1-2 weeks

Customers will be informed accordingly on the product page about estimated delivery arrival for these items and the possible delays due to manufacturing process.

Pre-orders can be cancelled maximum 24 hours after purchase date.

When it comes to custom-made items, we cannot accept returns or exchanges - unless, of course, if we have made a manufacturing error.

If you ordered some other items, which are not custom-made items in the same order, these will be shipped out as soon as your custom-made items are finished with the production and ready to be dispatched.