Every pre-order needs up to 3-4 weeks to be produced since the purchase date and another 1-2 weeks to be delivered. 


Note: Expected delays in delivery due to Covid-19 1-2 weeks


Customers will be informed accordingly on the product page about estimated delivery arrival for these items and the possible delays due to manufacturing process.


Pre-orders can be cancelled maximum 24 hours after purchase date.


When it comes to custom-made items, we cannot accept returns or exchanges - unless, of course, if we have made a manufacturing error.


If you ordered some other items, which are not custom-made items in the same order, these will be shipped out as soon as your custom-made items arrive to our warehouse.