Wallets & Key Claiming
Venly Private Key Export
Starting January 2024, Venly will no longer be able to assist in the PIN recovery process. For this reason we have created this guide to allow our members t...
Mon, 21 Jul, 2025 at 10:36 AM
How do I set up a wallet?
We support MetaMask, WalletConnect and Crypto.com Defi wallets. If you don’t have one of these, please select “I don’t have a wallet” and we will create one...
Mon, 21 Jul, 2025 at 10:36 AM
I see the key in my Fnatic ID, but how can I see it in my wallet?
Currently, MetaMask (extension) and DeFi wallets don’t show the token, you can use OpenSea to see your token there. Just checkout https://opensea.io/collect...
Mon, 21 Jul, 2025 at 10:36 AM
Which wallets are Fnatic supporting?
We support MetaMask, WalletConnect and Crypto.com Defi wallets. If you don’t have one of these, we will generate a wallet for you.
Mon, 21 Jul, 2025 at 10:36 AM
How can I connect a wallet, If I don't have a wallet, does the site make its own wallet and store the things in it?
We support MetaMask, WalletConnect and Crypto.com Defi wallets. If you don’t have one of these, we will automatically generate a wallet for you. To learn ho...
Mon, 21 Jul, 2025 at 10:36 AM
If I don’t have a Crypto wallet now, would I still be able to add the Fnatic Membership to it at a later date if I get one?
Yes, you can export your private key (assuming you stored your PIN) which allows you to import it into an app and take full control. If you click "I do...
Mon, 21 Jul, 2025 at 10:36 AM
What's the advantage of putting the keys in a personal wallet?
If you don't have a wallet, we generate a wallet on Venly for you, then, when you're ready to take ownership yourself, you can simply take your priv...
Mon, 21 Jul, 2025 at 10:36 AM
I am getting logged out while I am trying to claim the key, what can I do?
Please hold still, there might be a lot of traffic on the website, so please try a bit later to claim your key. You can alternatively clear your cache and c...
Mon, 21 Jul, 2025 at 10:36 AM
I linked the wrong wallet, can I change it now?
It's not possible to change the wallet directly on Fnatic ID profile. If you didn't add your own wallet, you can export your private key, this will ...
Mon, 21 Jul, 2025 at 10:37 AM
How do I change my wallet?
You can change your wallet by visiting https://fnatic.com/account/membership/change-wallet For security reasons (we don’t want somebody entering your walle...
Mon, 21 Jul, 2025 at 10:37 AM
How do I convert my Fnatic created wallet into my own wallet?
You have 2 options when it comes to taking control of your wallet: Export your private key to import into a wallet application like MetaMask and continue ...
Mon, 21 Jul, 2025 at 10:37 AM
How do I disconnect my wallet?
Once logged into your Fnatic ID account, visit the Membership area https://fnatic.com/account/membership - scroll down to the wallet area, click the “Action...
Mon, 21 Jul, 2025 at 10:37 AM
I can see my keys on the blockchain, but not within my Fnatic ID
Once logged into your Fnatic ID account, visit the Membership area https://fnatic.com/account/membership - scroll down to the wallet area, click the “Action...
Mon, 21 Jul, 2025 at 10:37 AM
I purchased a key from a 3rd party, how do I see it within my Fnatic ID account?
You must make sure that the wallet address that the key has been transferred to is the same as your Fnatic ID connected wallet, if it is different, it will ...
Mon, 21 Jul, 2025 at 10:37 AM
I found a fake NFT on OpenSea, what should I do?
Fake collectables have existed since the dawn of time, luckily OpenSea has a report functionality. Our memberships are minted to the following contracts: ...
Mon, 21 Jul, 2025 at 10:37 AM
I'm thinking of buying a key, how can I verify it is real?
There are a variety of ways you can confirm if a key is real. You can check for the corresponding token on the blockchain, e.g. Citizen: https://polygons...
Mon, 21 Jul, 2025 at 10:37 AM
Can I switch my wallet address if I put my wrong account?
If you’ve already minted it to a different address, then no, unless you transfer the token yourself. We don’t hold any access over them.
Mon, 21 Jul, 2025 at 10:37 AM
Where can I find my DeFi Wallet address?
You need to open DeFi app and click, for example, on Receive > ETH, then you will see a long number below the QR code. This will be your wallet address, ...
Mon, 21 Jul, 2025 at 10:37 AM
I claimed more than one Citizen key, will I have any issue regarding key limits, trying to buy Pioneer and Core keys?
You will be able to purchase the other 2 - duplications were on Citizen and won't affect the other 2 key types.
Mon, 21 Jul, 2025 at 10:37 AM
How can I connect Discord to the Fnatic website to show my Membership badge?
Go into the Fnatic ID account area, then choose Connections, you can then connect your Discord. If that does not work, log out, then log back in with your D...
Mon, 21 Jul, 2025 at 10:38 AM