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Wallets & Key Claiming

How do I set up a wallet?
We support MetaMask, WalletConnect and Crypto.com Defi wallets. If you don’t have one of these, please select “I don’t have a wallet” and we will create one...
Wed, 6 Apr, 2022 at 3:25 PM
I see the key in my Fnatic ID, but how can I see it in my wallet?
Currently, MetaMask (extension) and DeFi wallets don’t show the token, you can use OpenSea to see your token there. Just checkout https://opensea.io/collect...
Mon, 11 Apr, 2022 at 5:43 PM
Which wallets are Fnatic supporting?
We support MetaMask, WalletConnect and Crypto.com Defi wallets. If you don’t have one of these, we will generate a wallet for you. 
Wed, 6 Apr, 2022 at 3:26 PM
If I don’t have a Crypto wallet now, would I still be able to add the Fnatic Membership to it at a later date if I get one?
Yes, you can export your private key (assuming you stored your PIN) which allows you to import it into an app and take full control. If you click "I do...
Wed, 6 Apr, 2022 at 4:45 PM
What's the advantage of putting the keys in a personal wallet?
If you don't have a wallet, we generate a wallet on Venly for you, then, when you're ready to take ownership yourself, you can simply take your pr...
Wed, 6 Apr, 2022 at 4:45 PM
I am getting logged out while I am trying to claim the key, what can I do?
Please hold still, there might be a lot of traffic on the website, so please try a bit later to claim your key. You can alternatively clear your cache and c...
Wed, 6 Apr, 2022 at 4:45 PM
How do I change my wallet?
You can change your wallet by visiting https://fnatic.com/account/membership/change-wallet For security reasons (we don’t want somebody entering your walle...
Wed, 1 Jun, 2022 at 11:26 AM
How do I convert my Fnatic created wallet into my own wallet?
You have 2 options when it comes to taking control of your wallet: Export your private key to import into a wallet application like MetaMask and continue ...
Wed, 1 Jun, 2022 at 11:28 AM
How do I disconnect my wallet?
Once logged into your Fnatic ID account, visit the Membership area https://fnatic.com/account/membership - scroll down to the wallet area, click the “Action...
Wed, 1 Jun, 2022 at 11:30 AM
I can see my keys on the blockchain, but not within my Fnatic ID
Once logged into your Fnatic ID account, visit the Membership area https://fnatic.com/account/membership - scroll down to the wallet area, click the “Action...
Wed, 1 Jun, 2022 at 11:34 AM
I purchased a key from a 3rd party, how do I see it within my account?
You must make sure that the wallet address that the key has been transferred to is the same as your Fnatic ID connected wallet, if it is different, it will ...
Wed, 1 Jun, 2022 at 11:38 AM
I found a fake NFT on OpenSea, what should I do?
Fake collectables have existed since the dawn of time, luckily OpenSea has a report functionality. Our memberships are minted to the following contracts: ...
Wed, 1 Jun, 2022 at 11:40 AM
I'm thinking of buying a key, how can I verify it is real?
There are a variety of ways you can confirm if a key is real. You can check for the corresponding token on the blockchain, e.g. Citizen: https://polygons...
Wed, 1 Jun, 2022 at 11:46 AM
Where can I find my DeFi Wallet address?
You need to open DeFi app and click, for example, on Receive > ETH, then you will see a long number below the QR code. This will be your wallet address, ...
Wed, 6 Apr, 2022 at 4:47 PM
I claimed more than one Citizen key, will I have any issue regarding key limits, trying to buy Pioneer and Core keys?
You will be able to purchase the other 2 - duplications were on Citizen and won't affect the other 2 key types.
Wed, 6 Apr, 2022 at 4:48 PM
How can I connect Discord to the Fnatic website to show my Membership badge?
Go into the Fnatic ID account area, then choose Connections, you can then connect your Discord. If that does not work, log out, then log back in with your D...
Wed, 6 Apr, 2022 at 4:48 PM

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