Returns

General info about Returns and Refunds

What is Fnatic return/exchange policy?
If you would like to return or exchange your item(s), you must let us know that you are returning the item(s) within 14 days of delivery, and the reason for...
Mon, 14 Jun, 2021 at 6:09 PM
How to arrange a return?
To return your product you must first email shop@fnatic.com stating your order number (usually starts with FNC/FNCT or a 6-digit number) and the reason for ...
Tue, 15 Jun, 2021 at 12:32 PM
Refunds
Once we receive and inspect your return, we will send you a confirmation email to notify you that we have received back your package. We will also inform yo...
Mon, 14 Jun, 2021 at 6:06 PM
What should I do if I haven't received my refund yet?
If you haven’t received a refund yet, first check your bank or PayPal account, then contact your bank or PayPal if needed.  It may need several days before ...
Fri, 11 Jun, 2021 at 2:47 PM
Do I have to pay to ship my product back?
Yes, you will need to pay for return costs of an unwanted/exchangeable item to Fnatic. However, if you are to receive a new replacement product under a warr...
Fri, 11 Jun, 2021 at 2:47 PM