If you haven’t received a refund yet, first check your bank or PayPal account, then contact your bank or PayPal if needed.  It may need several days before your refund is officially posted, and you see it against your account.  If you’ve done all of this, and you still have not received your refund yet, please contact us at shop@fnatic.com, and we’ll investigate. It usually takes 2-3 business days for a refund to be shown on your account.