If you would like to return or exchange your item(s), you must let us know that you are returning the item(s) within 14 days of delivery, and the reason for return, then you have another 14 days to send it back to us.
Before returning the item(s), please reach out to our support team at shop@fnatic.com, so that we can provide you with the Return instructions. Please state your order number (usually starts with FNC/FNCT or a 6-digit number) or proof of purchase.
Please do not send your purchase back to the manufacturer or to the address you received the order from.
Apparel Returns
To be eligible for a return or exchange, your Apparel item(s) must be:
Returned unworn, undamaged, and unused, with all tags attached, and the original packaging included in the same condition when you received them.
If an item in your order arrived as faulty, or damaged, please do notify us within 14 days from the delivery date, with images of your defective item(s) and your order ID. We will be more than happy to sort this out for you.
We will accept returns only from the person who bought the item(s). The customer will be responsible for return shipping costs.
Once the return has been received and accepted by our warehouse, we will email you to notify you that we have received your returned item(s), and happily exchange the eligible item(s) for another size (depends on stock levels) or another product of equal value, provide a store credit of the returned items' price amount, or issue a full refund.
If you choose a refund, we will refund you the amount paid within 7 days of Fnatic’s receipt of the item(s), and your refund will be completed via the original payment method, excluding the return delivery costs.
We will not offer a refund or an exchange:
If the customer returned worn and physically damaged item(s) without the original packaging and tags included
Items that have been washed, or altered in any way are not returnable
If the item returned has been lost in transit
Any item that is returned outside the relevant window (i.e. 14 or 30 days)
Please note -- Personalized products are made just for you and are not returnable. Refund will be granted only if the product(s) is faulty or manufacturer made an error.
Due to hygienic reasons, Facemasks won't be eligible for return, unless the item is damaged or faulty when it was delivered to you.
Gear Returns
To be eligible for a return or exchange, your Gear item(s) must be:
returned in the condition you received them, including all packaging, accessories and manuals;
unused, and not damaged in any way
You must also let us know that you are returning the item(s) within 14 days of delivery, and then send the item(s) back to us within another 14 days.
If an item in your order arrived as faulty, please do notify us within 30 days from the delivery date, so that we can assist you. If you return the Gear item which is eligible for return, or you received the faulty item, we will offer:
Replacement
Store credit in the same value of the faulty/returned item(s)
A full refund
We will not offer a refund or an exchange if the customer:
Knew an item was faulty when they bought it, but haven’t reported it to us in 30 days since the date of delivery
Damaged an item by trying to repair it themselves or getting someone else to do it
If the reason for return does not fall under the coverage of our Product Warranty policy