how can we help?

Popular searches:

React+, Delivery, Order status

Payments & Sale

Can I upgrade my Membership later?
Unfortunately, due to the tradable nature of it, you can’t upgrade an existing membership, but you have one of two options. You can buy another membership...
Wed, 6 Apr, 2022 at 4:54 PM
Do I have to pay for my membership each year?
The membership keys are a one-off payment, once you pay for it, you own it for as long as you hold onto it!
Wed, 6 Apr, 2022 at 4:54 PM
Which payment methods can I use to purchase Pioneer and Core memberships?
Payment methods accepted are: credit or debit card / other cryptocurrency / crypto.com pay / native minting Payment via with card - Supported Apple ...
Mon, 11 Apr, 2022 at 5:10 PM
Do I need to set up a crypto.com account to buy one of the keys? Or can I just pay to Fnatic directly if I'm not using crypto?
You can use alternative payment methods, such as debit/credit cards. If you choose the card, you’ll receive a normal credit card form, you only pay via cry...
Wed, 6 Apr, 2022 at 4:54 PM
If I use my credit card to buy the membership, will I be charged for some fees?
Fees will depend on your bank, we don't impose any fees from our side.
Wed, 6 Apr, 2022 at 5:48 PM
How many keys can I buy from one account?
You can buy 2 Pioneer and 2 Core Memberships. If you want to buy 2 Memberships at the same time, you will have to complete the payment for one, and once tha...
Wed, 6 Apr, 2022 at 5:27 PM
Can I return my membership if I don’t like it / get a refund?
We hope you will love your membership, and we have so many exciting things coming down the line. However, if you decide you no longer want your membership, ...
Wed, 6 Apr, 2022 at 5:47 PM
I want to return/remove from my account the Citizen key, so somebody else can claim it, can this be done?
There’s currently no way for you to return the key to us - it exists in a wallet, but there are a couple of options. You can send it to a wallet of someon...
Wed, 6 Apr, 2022 at 5:48 PM
Will we be able to sell the free Citizen key after it cannot be claimed any more?
You can list your NFT for sale on your preferred marketplace or app even after that, you will still have it in your possession. If you are exclusively using...
Wed, 6 Apr, 2022 at 5:48 PM
Are there any taxes to pay owning the NFT?
It differs from country to country, so you're best to get your own local tax advice. We advise you to look at your own government's tax regulation...
Wed, 6 Apr, 2022 at 5:52 PM

here to help you

create a ticket

You can create a new ticket if you have any queries.

live chat

Click to chat with our customer support agent.

email

Send us an email and we will answer in shortest time possible.