Please install the RUSH software if you still haven't installed it. You can find it on our website:

Once the page opens scroll down until you see the following, there you will find the version for the Gen 1, please download and install it:

Run the RUSH software as administrator and please click on "Reset Default". If this doesn't help, please follow these steps:

1. Press Fn + N

2. Wait 15 seconds OR until the keys are lit again

3. Unplug the USB cord, wait 10 seconds

4. Plug in the USB cord