If you purchased Fnatic product in Best Buy store or their online shop, and the product has developed a fault, please contact Best Buy store where the item was purchased to claim your warranty.

All Fnatic products are covered with 2-year warranty. 

If you are having issues with the store honoring the warranty, you should contact Best Buy at 1-800-544-2083.

If that process failed, please contact us at shop@fnatic.com, so that we can escalate the process.


In order to help you further, we will require the following information:

  • If applicable, Name/Location of the Best Buy Retail Store that did not honor warranty
  • If applicable,  call center agent that did not follow correct warranty process.
  • Customer Contact information
  • Model number and issue with product
  • Any related pictures/video or support documentation
  • Receipt