The first thing you have to do is to check if the firmware version in OP device info is v0.0.47?
You can find this info in your OP software by clicking on “Customize” on STREAK or miniSTREAK, then Device info at the bottom of the window and on the right the firmware version number will appear.
If the firmware number is v0.0.47, then they should reset the keyboard, run the OP as admin and this should fix the issue.
If the firmware number is different, they should uninstall the OP software, download it again from Fnatic downloads https://fnatic.com/gear/op, install it and run it as admin.
Reset the keyboard if needed.
With the keyboard plugged in:
1. Please locate the reset hole on the underside of the keyboard (below the keyboard feet)
2. Please use a pin and hold in the hole for 10+ seconds.
3. Observe the keyboard RGB flashing, and wait for the reset to complete.
It's not uncommon for a program or operating system to cause problems with a keyboard that can prevent some keys from working.
If rebooting didn't help, and you're using Windows, try starting it in Safe Mode to make sure no background programs are running.
Should your keyboard work fine in Safe Mode, it's likely that one of the programs or device drivers you have installed is causing the problem. Also check if you are using Windows if it's up-to-date and if needed update all and then restart the computer. Do try and check the keyboard on other PC devices or USB ports to see if the same issue is replicated.
If this does not fix the problem, please contact us on firstname.lastname@example.org along with the video recording of the problem, your order ID and serial number for the keyboard.