With the keyboard plugged in:
1. Please locate the reset hole on the underside of the keyboard (below the keyboard feet)
2. Please use a pin and hold in the hole for 10+ seconds.
3. Observe the keyboard RGB flashing, and wait for the reset to complete.
If that does not resolve the issue you might be experiencing, please send us the following details to firstname.lastname@example.org:
-video of the issue
-serial number of the keyboard