Returns

General info about Returns and Refunds

What is Fnatic return/exchange policy?
If you aren’t 100% happy with your product, you can return it for a full refund or exchange. You must let us know that you are returning the item(s) wit...
Wed, 8 Jul, 2020 at 12:26 PM
How to arrange a return?
To return your product you must first email shop@fnatic.com stating your order number (usually starts with FNCT or a 6 digit number) and the reason for the ...
Fri, 31 Jul, 2020 at 3:15 PM
Refunds
Once we receive and inspect your return, we will send you a confirmation email to notify you that we have received back your package. We will also inform yo...
Fri, 19 Jun, 2020 at 1:28 PM
What should I do if I haven't received my refund yet?
If you haven’t received a refund yet, first check your bank or PayPal account, then contact your bank or PayPal if needed.  It may need several days before ...
Fri, 19 Jun, 2020 at 1:28 PM
Do I have to pay to ship my product back?
Yes, you will need to pay for return costs of an unwanted/exchangeable item to Fnatic. However, if you are to receive a new replacement product under a warr...
Fri, 19 Jun, 2020 at 1:28 PM