Order Status
Information about orders
Where is my order confirmation?
After placing an order, you will receive an email from us containing all the details of your purchase. Once you receive the following confirmation email, yo...
Mon, 28 Mar, 2022 at 12:29 PM
Order cancellation and urgent requests or changes
Due to the speedy shipping of our orders, once you have placed your order we have a very short time frame to cancel it. This includes changing the delivery ...
Tue, 21 Sep, 2021 at 1:50 PM
Can I redirect my order to a different address after it has been shipped?
Unfortunately, once your shop.fnatic.com order has been dispatched from our warehouse, it must go to the address provided at the time you placed your order....
Tue, 14 Sep, 2021 at 12:35 PM
Addresses with special characters
Please note that our system does not recognize addresses that contain certain characters. If the address is not in Latin symbols, we may not have the poss...
Thu, 24 Mar, 2022 at 12:31 PM
Can I cancel or change my order after it has been placed?
As soon as you have confirmed an order, we are unable to change the contents of the order in any way. Furthermore, promotional discounts/codes can not be ad...
Thu, 10 Mar, 2022 at 11:51 AM
I made a mistake in my address, what should I do?
Our warehouse dispatch orders within 1-2 working days, and we cannot guarantee that the address update or change would be successful. If the order isn’t dis...
Thu, 24 Mar, 2022 at 12:34 PM
The item that I am interested in is sold out. When will it be available again?
If certain item(s) you would like to purchase are out of stock, we have implemented the new feature on the products pages, which you can use and sign up to ...
Thu, 4 Nov, 2021 at 3:25 PM