Order Status

Information about orders

Order cancellation and urgent requests
If you want to cancel your order, it's important that you type "urgent" in message title or in the body of the message. The same stands i...
Fri, 19 Jun, 2020 at 1:26 PM
Addresses with special characters
Please note that our system does not recognize addresses that contain certain characters. If the address is not in Latin symbols, we may not have the po...
Fri, 19 Jun, 2020 at 1:26 PM
Do I need to create an account to buy from your online shop?
You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and...
Fri, 19 Jun, 2020 at 1:26 PM
How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully...
Fri, 19 Jun, 2020 at 1:26 PM
Can I redirect my order to a different address after it has been shipped?
Unfortunately, once your shop.fnatic.com order has been dispatched from our warehouse, it must go to the address provided at the time you placed your order....
Fri, 19 Jun, 2020 at 1:26 PM
Can I cancel or change my order after it has been placed?
Sorry! As soon as you have confirmed an order, we are unable to change the contents of the order in any way. Furthermore, promotional discounts/codes can no...
Fri, 19 Jun, 2020 at 1:26 PM