If you're experiencing issues with Fnatic Gear, please contact Fnatic Customer Support at: shop@fnatic.com


In order to claim your warranty for any gear unit, we will ask you to provide the serial number (S/N).

*** Do not remove the label/sticker from the cable/on the backside of the unit.


For us to be able to see what's wrong and to assist you in a proper way, we will need a video where we can see/hear the issue, your order number and the serial number of the faulty item.


Any returned product which wasn't previously approved by Fnatic Customer Support for return won't be compensated.