Every pre-order needs up to 3-4 weeks to be produced since the purchase date and 

another 1-2 weeks to be delivered. 

Customers will be informed accordingly on the product page about estimated delivery arrival for these items and the possible delays due to manufacturing process.

Pre-orders can be cancelled maximum 24 hours after purchase date.

When it comes to custom made items, we cannot accept returns or exchanges - unless, of course, if we have made a manufacturing error.