If you are receiving an error message that looks something like this, please try the troubleshooting options below:

  • Please be aware that transactions are made through a European server - if your credit card is not activated to handle payments to a foreign country then you will need to use another card or PayPal.
  • Switch to an alternate web browser
  • Clear your browser cache and cookies
  • Switch to incognito mode in your web browser
  • Verify your billing information-ensure that the billing address provided matches the one that corresponds to your credit card
  • Contact your financial institution or credit card company
  • Use an alternate payment method such as PayPal
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